FAQs

What is the LED Light Removal Service?

Our LED Light Removal Service involves modifying your Meta smart glasses to remove the front-facing recording indicator light. The modification is carried out by our technicians and is intended for customers seeking a customised device.

How does the process work?

1. Select your Meta smart glasses model on our website
2. Complete payment and place your order.
3. Send your glasses to us via Royal Mail Recorded Delivery using the address provided in your order confirmation.
4. We perform the modification.
5. Your glasses are returned to the address provided during checkout via Royal Mail Tracked and Signed delivery.

Which Meta glasses models do you support?

We support a range of Meta smart glasses models. Please check the product page for the latest list of supported devices.

Will my glasses still function normally after the modification?

Our aim is to preserve the original functionality of your glasses. However, as this is a hardware modification, we cannot guarantee that every device will perform exactly as it did prior to modification.

Does this modification void my manufacturer’s warranty?

Yes. Any modification performed by MetaMods will void any manufacturer’s warranty, retailer warranty, or support agreement that may exist on the device.

How long does the service take?

Typical turnaround time is 3-5 working days from receipt of your glasses, although this may vary during busy periods.

How should I send my glasses?

We recommend using Royal Mail Recorded Delivery or another fully tracked service. Please package your glasses securely to prevent damage during transit.

What happens if my glasses are lost in the post?

You are responsible for the shipment of your glasses to MetaMods. We strongly recommend using a tracked and insured postal service. Once we dispatch your modified glasses back to you, they will be sent using a tracked Royal Mail service.

Is there a risk involved with the modification?

Yes. By placing an order, you acknowledge that hardware modification carries inherent risks. While we take every precaution and exercise the utmost care during the process, there is always a possibility of accidental damage occurring during disassembly or modification.

What happens if my glasses are damaged during the modification
process?

By using our service, you accept that hardware modification is performed entirely at your own risk. MetaMods cannot be held liable for accidental damage, component failure, loss of functionality, cosmetic damage, or complete device failure that may occur during or after the modification process.

Do you offer refunds?

Due to the bespoke nature of the service, refunds cannot be provided once work has commenced. If you change your mind before sending your glasses, please contact us as soon as possible.

Is the modification reversible?

No. The LED removal modification is considered permanent and should not be regarded as reversible.

Do you provide any warranty on the modification?

No. The service is provided on an “as-is” basis and no warranty is offered on modified devices or the modification itself.

Can I send glasses purchased outside the UK?

At present, we primarily serve customers within the United Kingdom. Please contact us before placing an international order.

Do you accept responsibility for how modified glasses are used?

No. Customers are solely responsible for ensuring their use of modified devices complies with all applicable laws, regulations, privacy requirements, and terms of service. MetaMods does not endorse or encourage unlawful recording, surveillance, or any activity that infringes upon the rights of others.

Where do I send my Meta Smart Glasses?

Once you have placed your order, you will receive an order confirmation email containing our shipping address and instructions on how to send your glasses to us. We recommend using Royal Mail Recorded Delivery or another fully tracked postal service and packaging your glasses securely to prevent damage during transit.

Do I need to include anything in the package?

Yes. Please include your order number and the serial number of the Meta glasses inside the package so we can identify your glasses upon arrival. Failure to include your order number may result in delays while we verify ownership of the device.